Guest experience
The whole stay, from one link
Stayflow's guest app is a web app — nothing to download, nothing to install. It opens from a QR code or a check-in link and carries the stay end to end: pre-check-in, Wi-Fi and guide, requests, chat, ordering, and a live map of the neighbourhood. In English, French, and Spanish.
Check-in starts before arrival
The first thing a guest touches is a link. Behind it, a short pre-check-in — so the welcome is a welcome, not a form.
- Pre-check-in
- Details, party size, trip purpose, and preferences, completed before the guest arrives. You know who is coming.
- Verified ID, if you want it
- Optional, per property: guests photograph the front and back of an ID, take a selfie, and sign the registration electronically. The stay stays locked until it's submitted — or, stricter still, until your staff approve it.
- Documents treated like documents
- ID photos and signatures live in private storage. Access is brief, and every view leaves a permanent record.
- No passwords
- Guests sign in through a single-use magic link. Switching phones? A scan of the QR in the room plus a one-time code sent to the guest moves the stay to the new device.
My Stay answers the usual questions
Wi-Fi, directions, house rules, today's weather — there before anyone has to ask.
- Wi-Fi in one tap
- The password copies to the clipboard with a single tap. Nothing to retype.
- The guide
- Check-in and check-out times, house rules, amenities, directions, your social links, tap-to-call — and the weather for the day.
- Still there offline
- The guide is saved to the device itself, so it opens with no signal at all.
One conversation per stay
Guests write wherever they like. Your team reads one thread.
- Four channels, one thread
- In-app chat, email, SMS, and WhatsApp are the same conversation. A guest who never opens the app is still one thread on your side.
- Requests that show, not tell
- A dripping tap is easier to photograph than to describe. Every service request can carry a photo.
- An outbox for dead zones
- Requests and messages written offline queue on the device and send themselves when the signal comes back.
- Notifications that know when to stop
- Push is opt-in and scoped to the reservation. When the stay ends, the notifications end.
Ordering, paid on Stripe
Breakfast, the spa, a bottle for the terrace — sold in the app, with scheduled delivery.
À la carte
Your catalogue in sections, with quantities, notes, and scheduled delivery slots — always shown in the property's timezone.
Cards never touch Stayflow
Payment happens on Stripe's own checkout pages. Stayflow keeps the transaction reference and the amount — never the card number.
Before the stay begins
Mark an item pre-arrival and ordering opens before check-in.
QR pages for your places
The restaurant, the bar, the pool — each gets its own QR page. Anyone orders with a name and room number, or pays by card — either is fine. No account, no login.
Stayflow AI
Discover: the neighbourhood, on a live map
Explore sits on a live map guests already know, with suggestions shaped to the guest.
- Build my day
- The guest types a wish — “coffee, a bookshop, something green” — and Stayflow AI builds the day's itinerary around it. The wish actually steers the plan.
- Legs that say when to leave
- Each stop knows whether the guest walks, drives, or takes transit — and when to leave for the next one.
- Share the plan
- Plans work offline and share by link, with personal details stripped. Shared links expire after the stay.
- Quiet about the guest
- AI suggestions are opt-in per property — nothing turns on without you. Stayflow AI never learns who the guest is: suggestions are shaped without a name, an email, or a stored location.
The exit, without the queue
Departure is a screen, not a line at the desk.
Express self-checkout
Guests check out from the phone. If money is owed, the folio settles on Stripe; if not, there is nothing to pay.
Late checkout, one tap
A late-checkout request goes straight to your team.
The review moment
A rating step catches how the stay felt and routes happy guests to your public review page.
A tidy handover
Checkout marks the room for housekeeping, and guest access winds down after a grace period you choose — long enough to pull up a receipt or a photo, and then the stay closes behind them.
Questions, answered.
Do guests need to download anything?
No. The guest app is a web app. It opens from a QR code or a check-in link in the browser the guest already has — nothing from an app store.
What if a guest never opens the app?
The conversation still works. Chat runs over email, SMS, and WhatsApp as one thread per stay, so a guest who only ever texts is still a single conversation for your team.
How do guests pay?
On Stripe's own payment pages. Stayflow stores the transaction reference and the amount — never the card number.
Which languages does the guest app speak?
English, French, and Spanish — the whole app, from guide to chat to requests, not just the welcome screen.
Live the same day.
Create your property, connect your PMS, print the QR codes. Your first guest can check in tonight.
Cards never touch Stayflow Guest data exportable and erasable