Operations
Run the day from one console
Requests, housekeeping, reservations, and every guest conversation in one place. The day starts with a briefing that tells your team what needs them.
The day starts with the Briefing
Open the console and Today speaks first — one plain line on how the day looks, then the numbers behind it.
- Arrivals and departures for the day, with pre-checked-in guests counted beside the arrivals.
- Worklists surface what needs a person right now — not last month's charts.
- One button sends the daily briefing to your team.
Requests and housekeeping on live boards
One queue for everything guests and rooms need, and a status board the whole team can read.
- One queue for all work
- Guest requests and maintenance land in the same queue, side by side. Nothing lives in a second system.
- Photos and a trail
- Guests attach a photo — a dripping tap is easier to photograph than to describe — and every request keeps its own activity trail.
- Live on its own
- The board stays live on its own — no one hits reload between turnovers.
- Unit status, board or list
- Rooms as floor-grouped cards, or a sortable table — either is fine. Tap a room to set its status and assign a cleaner.
- Checkout flips the room
- When a guest checks out, the room is marked dirty automatically. Housekeeping sees it without being told.
- A cleaning app for phones
- Cleaners work from a phone-first app, not a shrunken desktop page. With white-label on, it carries your logo.
Reservations as a list — or a calendar
Rooms by days
Flip the toggle and the list becomes a timeline: rooms down, days across.
The whole stay in one drawer
Each reservation opens a lifecycle timeline, from booking to checkout.
Synced from your PMS
Connect Mews or Cloudbeds and reservations, rooms, and room types sync in. A booking cancelled in your PMS clears from your board on its own — no ghost stays.
Groups stay together
Related bookings can be grouped, so a wedding party reads as one.
Your guests' flow, stage by stage
A four-stage board — Confirmation, Pre-check-in, Guest app, Departure — shows where every touchpoint stands for today's guests.
- Pre-check-in reminders cascade over email, SMS, or WhatsApp as arrival approaches.
- The cascade stops the moment a guest completes pre-check-in. No reminder goes to someone who already did it.
- Adjust a reminder's timing in the message designer — the stop still holds.
- Post-stay follow-ups can be scheduled the same way, anchored to checkout.
Every channel, one thread
A guest writes in the app, by email, SMS, or WhatsApp. Your team reads and answers in one conversation per stay.
No channel-hopping
In-app, email, SMS, and WhatsApp all land in the same thread — the whole stay in one scroll.
Receipts, honestly
Delivery and read receipts appear wherever the channel supports them — shown honestly, never guessed.
Messages on a schedule
Branded check-in links, reminders, and follow-ups go out on the timing you set per template — on time, without anyone pressing send.
An email designer, block by block
Build emails from blocks. Each template's send timing sits beside its content.
Built for the team — and the portfolio
Team chat, included
DMs and named group chats with reactions, voice notes, photos, and push. Shift questions stay next to the work.
Roles, not improvisation
Fine-grained roles decide who sees what — set once at the account level, applied across the console.
Sign out means everywhere
When someone leaves the team, sign-out is real — every device, instantly.
By property, at a glance
One strip shows arrivals, departures, and in-house counts per property — plus what needs you, or 'All clear'.
One account, many brands
One brand can run many properties, with that brand's whole day rolled into one read, and one account can hold several brands.
Questions, answered.
Does Stayflow replace our PMS?
No. Stayflow is a PMS companion — your PMS keeps owning availability and billing. Connect Mews or Cloudbeds and reservations sync in on their own.
Do staff need to install anything?
No. The console and the cleaning app run in the browser — phone-first where the work is on foot.
Can we control what each person sees?
Yes. Fine-grained roles decide who sees what, and you set them once at the account level — each person gets exactly the console they need.
What does it cost?
Stayflow is priced on what you actually run — properties by the room, short-term rentals by the listing. The number is settled with you on a short call; book a demo. Billing is monthly, and you can cancel anytime.
Live the same day.
Create your property, connect your PMS, print the QR codes. Your first guest can check in tonight.
Cards never touch Stayflow Guest data exportable and erasable